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Once I purchase, how do I receive my logo package?
Once I purchase, how do I receive my logo package?

Accessing your logo files from the Brand Kit homepage

Dawson Whitfield avatar
Written by Dawson Whitfield
Updated over a week ago

After you buy a Looka logo package, our converting engine goes to work and creates all the different file formats of your logo. You'll be able to download your assets from the Brand Kit homepage right away and we'll also email you the files.

Note: Whether you purchased a Brand Kit subscription or not, all Looka customers end up on the Brand Kit homepage to access their logo files.

Downloading your logos from the Brand Kit

  1. From the Brand Kit homepage, navigate to Logo Files in the left menu.

  2. Scroll down to Your Assets and click Download.

  3. Your files will automatically download as a zip file.

If you purchased a logo from us in the past, your files may appear on a page like this:

From here, you can either scroll down to see your logo files under Your Brand Assets or click Go to get to the Brand Kit dashboard.

Accessing your logo files via email

As noted, we also send your logo files via email so you can keep a copy should you need to download it to other computers.

If your logo doesn't arrive in your inbox within 30 minutes, contact us through the blue chat bubble in the bottom right hand corner, or at [email protected] and we'll make sure it's sent off as soon as we receive your message (during business hours).

Note: Be sure to download your logo files to a computer first as most mobile devices and tablets have issues extracting .zip files without additional software.

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