All Collections
Troubleshooting
I made a logo but it’s not on my account
I made a logo but it’s not on my account

Finding a lost logo

Frank avatar
Written by Frank
Updated over a week ago

When you make a logo with Looka, it’s important to make sure that you create your logo while logged in to a registered account.This ensures that you will have access to your logo whenever you need it.

If you didn’t create an account with us before creating your logo, the logo has most likely been assigned to a guest account.

Is the logo you want no longer available for you to edit or purchase? No worries! There’s a couple of steps we can take to try and retrieve it.

Did you create an account with us?

Sometimes, it could be the case that you were logged in while creating the logo, but due to inactivity, were logged out by your web browser. This usually happens most frequently on mobile devices..

If you believe you did create an account before creating your logo, please login into your account or contact us at [email protected], for help locating your account.

I’ve made a logo, but not an account

If you were working on a logo with us before creating an account, as mentioned previously, it’s most likely still in our system under a guest account. That means your work is saved somewhere, and with our help, you may be able to get it back

All we’ll need to start helping is a link to the logo that you’re working on.

The URL should something like this:

https://looka.com/s/91130758 (stars replaced with numbers)

The numbers in the URL are your logo’s ID number, we can use this to locate the account that your logo is assigned to..

Don’t have a link saved anywhere? No worries, you may still be able to find the direct link to your logo in your web browser’s history.

Most browser’s will also allow you to search your web browsing history to narrow down your results. If yours does, try entering looka.com/editor/ and you should be shown every link to the logos that you were working on.

Here’s how it will look on Google Chrome:

You can click on any of your results to try and find your logo. If you’re able to do so, great! Just make sure to save the link somewhere, like emailing it to yourself or copying the link to the notes system on your phone.

What you’ll want to do next is create an account with us by clicking Sign Up on our homepage Looka.com

Once you do, you can reach out to us and we can help with the rest!

Send our support team an email at [email protected] with a link to your logo and the email address that you used to create your account and we’ll get back to you as soon as we can.

I don’t have a link or I only have a screenshot

Unfortunately, we cannot retrieve a logo without a direct link to it on our site or from just a screenshot. Our users create thousands of logos a day on Looka, this means that locating an individual logo based on an image would be impossible.

We apologize for any inconvenience this causes.

Moving forward, we first suggest that you create an account with us and make sure you’re logged in when using Looka, then, try to retrace your steps while recreating your logo.

This will ensure that your hard work is being saved onto your account for future use.

Did this answer your question?