When trying to purchase a logo, you may encounter an error of your payment not going through. The primary reason for this is that your bank has declined the payment because:
- Your bank is registered to a country outside of Canada (where Looka is based)
- You have insufficient funds on your credit card, or your card limit has been reached
- You are using an unsupported card (ex. Discovery Card)
If your bank is registered outside of Canada, it will often automatically decline your payment to Looka as they see it as suspicious account activity.
If this happens, you can call our helpline number at 1 (888) 966-0917 and we'll manually process your payment. It's important to note that response times vary by time of day and our volume. Our support hours are from 9am-9pm GMT -5 (that's EST if you live in North America) with the fastest response times between 10am-5pm. If you call outside of our business hours, you can contact your bank and ask for the restriction to be removed.
Should you require your logo assets right away, you can use PayPal to check out for more security.
If you're attempting to check out with PayPal and are not prompted to enter your account information, be sure to check that your pop-ups are disabled for our website, to allow the PayPal sign-in window to open.