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Didn't have a great experience?
Didn't have a great experience?

Let us make your experience better

Dawson Whitfield avatar
Written by Dawson Whitfield
Updated over a week ago

We're sorry you didn't have a 5-star experience using Looka. We'd like to do everything we can to improve it.

This article outlines how you can reach out to us, and let us know how we can make your experience a 5-star experience.

We're happy to offer customer support through online chat and email. Response times vary by time of day and our volume. Our support hours are from Monday to Friday, 9AM - 5PM GMT -5 (that's EST if you live in North America) with the fastest response times between 10AM - 5PM.

Online Chat

The easiest and quickest way to get help is to chat with us by clicking that little blue button in the bottom right corner of our website.


Our average response time through chat is between 5 - 7 minutes so if we don't get back to you right away, just leave the window open and you'll hear a small noise from your browser when we reply. If you're on mobile just check back on your phone.

Email

Our email is directly connected to our online chat, so if you prefer email just send us a message at [email protected]. Our response time is about the same as our chat, 5 - 7 minutes, but you can reply at your own convenience through your email.


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