You can contact us several different ways to get your questions answered. First off it's important to note that response times vary by time of day and our volume. Our support hours are from Monday to Friday, 9AM - 5PM GMT -5 (that's EST if you live in North America) with the fastest response times between 10AM - 5PM.

Online Chat

The easiest and quickest way to get help is to chat with us being clicking that little blue button in the bottom right corner of our website.


Our average response time through chat is between 5 - 7 minutes so if we don't get to you right away just leave the window open and you'll hear a small noise from your browser when we reply. If you're on mobile just check back on your phone.

Email

Our email is actually directly connected to our online chat, so if you don't need help right away or can't wait around just send us a message at support@looka.com. Our response time is about the same as our chat, 5 - 7 minutes, but you can reply at your own convenience through your email.


Is this logo free?
How do you download a zip file?
I made a mistake, can I fix it?




Did this answer your question?