Can I talk to someone?

Have a question about Looka’s offerings or need help with getting something done? We’re here to help!

We offer live support via chat, email, and phone every day of the week between 9 AM - 5 PM GMT -5 (that's EST if you live in North America) with our fastest response times being between 10 AM - 4 PM.

Click here to see what that is in your local time

Contacting us will connect you with a real representative from our customer success team, not a robot.

Online Chat

The easiest and quickest way to get help is to send us a message through our support chat. You can open a conversation with us by clicking the little blue button in the bottom right corner of our website.

Typically, our average response time is between 5 - 7 minutes. If we don't get to you right away, just leave the window open and you'll hear a small noise when we reply. If you're on mobile just check back on your phone at your earliest convenience.

Email

Our email is directly connected to our online chat, so if you don't need help right away or don’t have the time to wait for a response, just send us a message at support@looka.com.

Our response time is about the same as our chat, between 5 - 7 minutes, but you can reply at your own convenience through your email.

Phone

While we primarily focus on responding to chat or email inquiries, however, we do offer a callback service or a call scheduling service.

Here is how you can reach us:

US: 1 213-283-0990

UK and EU: 44 808 189 5007

You will be prompted to leave a message with your information and we will issue a callback to the number provided within 72 business hours.

Alternatively you can schedule a call with us by following the steps listed here and someone will reach out to you at the scheduled time.

*Please Note: Our response times for any means of contact may vary depending on the time of day and the potential volume of tickets we are experiencing.

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