You can contact us in several different ways to get your questions answered. It's important to note that response times vary by time of day and our volume. You'll be chatting with a real customer representative, not a robot.

Our support hours are from Monday to Friday, 9 AM - 5 PM GMT -5 (that's EST if you live in North America) with the fastest response times between 10 AM - 5 PM.

Online Chat

The easiest and quickest way to get help is to chat with us by clicking the little blue button in the bottom right corner of our website.


Our chat average response time is between 5 - 7 minutes. If we don't get to you right away, just leave the window open and you'll hear a small noise when we reply. If you're on mobile just check back on your phone.

Email

Our email is actually directly connected to our online chat, so if you don't need help right away or can't wait around just send us a message at support@looka.com. Our response time is about the same as our chat, 5 - 7 minutes, but you can reply at your own convenience through your email.


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