Resetting a Forgotten Password
If you can't remember your password, here are a few steps to help you regain access to your account:
Click Login in the top right corner of the page
Click Forgot password on login menu
Enter your email address for your Looka account and click Submit
An email is sent to the account associated with Looka with a reset password link
Click the reset link in the email, and it will take you back to Looka.com
In the new password pop up, enter your new password and click Reset Password
Once it goes through, click the link underneath that says Go back and login
Login again with your email address and new password
Should the temporary password from the reset email fail to work, you can message us through chat in the blue bubble in the bottom right-hand corner, or by emailing us at [email protected] with the email associated with your Looka account.
Updating your password
To change your password after receiving your temporary password from our Customer Success team, or to change it to something new, follow the steps below:
Log in to your account with the temporary password
Click the menu button
in the top right corner then click Account at the bottom of the pop out menu. Enter the temporary password you received in your email (or from support) and change it to a new one.
Confirm the new password and click Update to update your new password.
Note: If you are still experiencing issues after attempting to login, it is possible that you created an account using a social media account such as Twitter, Facebook or Google+. Take a look at this article to learn more about that here.
If you are still having trouble accessing your account, after trying the steps above, please contact us at [email protected].