As per our Terms of Service, we do not issue refunds following the download of a logo or once the logo has been sent to you via email because there's no guarantee that these files will not be used following the download. 

If the files have not been downloaded or emailed to you, and you are within 7 days of purchase, a refund can be issued by contacting support.

When contacting support please be sure to provide them with a receipt, by attaching it to the conversation, or you can provide them with the last four digits of the credit card you used and the date you purchased ?

If you used paypal, please provide them with your paypal transaction ID or email.

When a refund is processed we send the refund directly to your bank right away, however, each bank has different processing times and can take anywhere from 3-14 working days for the funds to be returned to your account.


If you have any further questions regarding refunds, please contact support:

Support@looka.com

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